Refund policy
Returns
We offer a 14-day return policy for U.S. orders. You have 14 days from the date your order is delivered to request a return.
To qualify for a return, your item must be in the same condition in which you received it. Products must be unused, unworn, unwashed, and in their original condition and packaging. You will also need your order number or other proof of purchase.
Products that show signs of use, including wear from training, sweat, washing, staining, damage, or other signs of use, may not be eligible for return.
To request a return, contact us at oathbound.support@gmail.com.
If your return is approved, we will provide instructions explaining how and where to send your item. Products returned to us without first receiving return authorization may not be accepted.
You can contact us at [YOUR OATHBOUND SUPPORT EMAIL] with any questions regarding a return.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your product arrives damaged or defective, or if you receive the wrong product, contact us as soon as possible at oathbound.support@gmail.com.
Please include your order number and photographs showing the issue so we can evaluate it and determine the appropriate solution.
If the issue resulted from an error on our part or a product arrived defective, we will work with you to make it right.
Non-Returnable Items
We cannot accept returns on:
- Products that have been used, worn during training, or washed
- Products showing signs of sweat, stains, odors, or other wear
- Personalized or custom-made products
- Gift cards
- Final-sale items
Certain promotional or clearance products may also be designated as final sale. This will be clearly stated on the applicable product page.
If you are unsure whether your product is eligible for return, contact us before sending it back.
Exchanges
If you would like a different product, design, or size, the fastest option is to request a return for the original item.
Once your return has been approved, you may place a separate order for the replacement product.
European Union Customers
If an order is shipped to the European Union, customers may have a statutory right to cancel or return an order within 14 days without providing a reason, subject to applicable consumer-protection laws.
Returned products must generally remain in the condition in which they were received and include any original packaging and proof of purchase, subject to rights provided by applicable law.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Your bank, credit-card provider, or payment processor may require additional time to process and post the refund to your account.
If more than 15 business days have passed since we approved your refund and you have not received it, contact us at usart5oo2@gmail.com.